In The Chi, a restaurant manager steps in when a furious customer berates a young employee over a simple mistake. Instead of letting the anger spiral, he defuses the situation, offers free sides, and makes it clear that respect for his staff isn’t optional...even asking the customer to apologize. That’s leadership. Profits may keep the lights on, but people keep the business alive. When employees know their manager will protect and value them, loyalty grows, morale rises, and customers feel the
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